Providers' Rules & Regulations

You must be at least 18 years old.

You must provide accurate information during sign-up, including:

• Full legal name
• Business or trade name (if applicable)
• Parish or service location
• Valid phone number and email

Rishai's may request additional documents at any time, including:

• Government-issued ID
• Proof of address
• Business registration (if applicable)

Rishai's may suspend or terminate accounts that use false, incomplete, or misleading information.

Your profile and service listings must be truthful, clear, and detailed, including:

• Service name and type (e.g., "Full Makeup – Bridal", "Home Visit Haircut", "Deep Tissue Massage")
• Description of what is included
• Approximate duration
• Price or price range
• Whether you travel to clients or they come to you

Photos must:

• Reflect your real work or workspace
• Not be stolen from other providers, brands, or online sources without permission

You may not list services that:

• Are illegal under Jamaican law
• Require licenses you do not have
• Involve unsafe or clearly dangerous practices

Rishai's may remove any listing that is misleading, unsafe, or violates these guidelines.

For medical aesthetic services and other regulated services (e.g., injections, invasive procedures, tattooing, etc.):

You must upload a valid license or certification issued by:

• A government authority,
• A recognized school or training institution, or
• An approved professional body.

You may not offer regulated services through Rishai's until your documentation has been reviewed and approved.

Rishai's may:

• Restrict or remove services that appear regulated until proof is provided,
• Request updated documents on expiry or at any time,
• Suspend accounts that misrepresent qualifications.

Unlicensed providers may still offer non-regulated services as allowed by local law but may not represent themselves as medical or clinically trained professionals.

Providers may set their own service prices.

Platform subscription fees and commissions are outlined in the Monthly Fees & Commission Policy.

Rishai's may deduct:

• Platform commissions on qualifying bookings
• Applicable fees before releasing payouts

Providers can receive payouts in USD via Payoneer or other approved methods.

Providers may also:

• Accept payment on arrival or completion
• Arrange direct payments (cash, bank transfer, etc.) with the customer

When payments occur outside the platform, Rishai's:

• Does not control the funds,
• Is not responsible for non-payment, partial payment, or chargebacks, and
• May still review accounts for fraud or abuse reports.

Providers must honor all confirmed bookings.

If you must cancel or reschedule:

• Notify the customer immediately, and
• Offer alternative appointment options when possible.

Repeated last-minute cancellations or no-shows may result in:

• Negative reviews,
• Temporary suspension, or
• Account penalties.

If customers repeatedly cancel or fail to show, report the issue to Rishai's for investigation.

Providers may communicate freely with customers using:

In-app chat, phone, or external messaging (if both parties agree).

You are allowed to:

• Negotiate prices,
• Offer private or repeat booking deals, and
• Arrange payments inside or outside the app.

Rishai's does not restrict providers from building their own customer relationships or doing independent business.

However:

• Rishai's is not liable for any off-platform transactions or disputes.
• Harassment, abuse, or inappropriate conduct through any communication channel will result in suspension.

Providers agree to:

• Maintain a safe, hygienic, and professional environment.
• Use tools and products that are clean, safe, and suitable.
• Respect customer boundaries, privacy, and personal comfort.

Clearly explain:

• What the service includes,
• Aftercare instructions, and
• Any potential risks.

Providers may not:

• Appear under the influence of drugs or alcohol,
• Engage in harassment or misconduct,
• Offer illegal or sexual services, or
• Perform procedures outside their training or licensing.

Rishai's reserves the right to immediately suspend any provider reported for unsafe, fraudulent, or inappropriate behavior.

Customers may rate and review services honestly.

Providers may respond professionally.

Providers may not:

• Post fake reviews,
• Pay for or incentivize positive reviews, or
• Harass customers over feedback.

In case of disputes:

• Rishai's may mediate using chat history and booking data.
• Funds may be held temporarily while issues are resolved.
• Resolution outcomes may include release, refund, or policy-based adjustments.

For bookings paid through Rishai's:

• Funds are held for a brief feedback period.
• Customers confirm service completion and satisfaction.
• If issues arise, payouts are paused during review.

Providers with consistent positive performance qualify for faster payouts and higher visibility.

Strictly prohibited activities include:

• Offering illegal or unsafe services
• Misrepresenting qualifications
• Sharing customer data beyond necessary coordination
• Fraud, scams, or misuse of the platform
• Harassment or discrimination based on race, religion, gender, or other protected categories

Violations may lead to suspension or permanent removal.

Rishai's may:

• Limit access, visibility, or payouts
• Suspend or permanently terminate accounts

Grounds for action include:

• Low ratings, repeated complaints, or unsafe behavior
• Fraud, harassment, or rule violations

In most cases, providers are notified before permanent suspension unless immediate action is needed.

By using Rishai's Marketplace as a provider, you confirm that:

• You understand and accept these rules,
• You will follow them in all service activities, and
• You acknowledge that continued use of Rishai's constitutes ongoing acceptance of updated policies.