1. What Is a Live Shopping Room

A Live Shopping Room is a paid, time-based feature that allows vendors or providers to host live video sessions to showcase products or services, interact with customers, and conduct live sales or demonstrations.

• Each Live Shopping Room session is 2 hours (120 minutes) in length
• Occupies a limited, reservable time slot
• Is subject to availability

2. Eligibility & Access

To host or access a Live Shopping Room, a vendor or provider must:

• Have an active, paid subscription to the platform
• Have paid for the Live Shopping Room session, if applicable
• Have an account in good standing
• Not be suspended, restricted, or under investigation for policy violations

Access to Live Shopping Rooms is individual-based, not global.

3. Booking & Payment Rules

• Selecting and paying for a Live Shopping Room reserves a limited time slot.
• Once payment is completed, the time slot is locked and removed from availability.
• All payments are final.

No Refund Policy

There are NO refunds once payment is completed, for any reason. This includes (but is not limited to):

• Change of mind
• Scheduling conflicts
• Failure to show up
• Technical issues on the vendor’s side

Reason: once paid, the slot is reserved and cannot be reassigned to another vendor.

4. Vendor & Host Responsibilities

Vendors and providers hosting Live Shopping Rooms are fully responsible for:

• Starting the session on time
• Conducting themselves professionally
• Accurately representing products or services
• Ensuring compliance with all platform rules and applicable laws
• Managing their own internet connection, equipment, and environment

Failure to start a session on time does not qualify for a refund.

5. Prohibited Conduct

The following actions are strictly prohibited during Live Shopping Rooms:

• Illegal activity of any kind
• Fraud, scams, or misleading sales practices
• Harassment, threats, hate speech, or abusive behavior
• Misuse of the live feature for non-business or disruptive purposes
• Sharing explicit, violent, or inappropriate content

6. Enforcement & Violations

If a vendor or provider violates Live Shopping Room rules or platform policies, the platform may take any of the following actions without refund:

• Immediate termination of the live session
• Temporary or permanent restriction of Live Room access
• Account suspension or termination
• Loss of future booking privileges

Enforcement decisions are made at the platform’s sole discretion.

7. Technical Limitations

The platform does not guarantee uninterrupted service. Temporary outages, delays, or performance issues do not entitle users to refunds. Vendors are encouraged to test equipment and connections in advance.

8. Recording & Monitoring

Live Shopping Rooms may be monitored or recorded for quality control, policy enforcement, and dispute resolution. By hosting or participating, users consent to such monitoring.

9. Policy Updates

These policies may be updated at any time. Continued use of Live Shopping Rooms after updates constitutes acceptance of the revised terms. Users may be required to re-accept policies if changes are material.

10. Agreement

• You have read and understood these policies
• You agree to comply with all Live Shopping Room rules
• You accept the no-refund policy once payment is completed
• You understand violations may result in loss of access without refund