Customers' Rules & Regulations

Rishai's Marketplace

Rishai's Marketplace connects customers with local and international vendors and service providers. By creating an account, browsing, or purchasing through Rishai's, you agree to these rules to ensure a safe, transparent, and reliable shopping and service experience.

1. Customer Eligibility

You must be at least 18 years old or have the consent of a legal guardian to use Rishai's Marketplace.

You must provide accurate contact details, including:

  • Full name
  • Valid email and phone number
  • Correct delivery address (for product orders or service appointments)

Rishai's reserves the right to restrict access or close accounts that use false or incomplete information.

2. Honest Communication & Conduct

Customers agree to:

  • Treat vendors, service providers, and support staff with respect.
  • Communicate clearly and politely regarding product or service details.
  • Avoid abusive, threatening, or discriminatory behavior in any messages or reviews.
  • Use the Rishai's platform for legitimate purchases only.

Rishai's may remove or suspend accounts for harassment, fraudulent orders, or misconduct.

3. Product Orders & Deliveries

Before ordering, carefully read product descriptions, delivery timelines, and vendor policies.

Check whether an item is authentic, replica/inspired, or local-made (as listed under "Item Type").

Customers acknowledge that some vendors sell replica or inspired products and that such listings are clearly labeled for transparency.

Delivery Policy

  • Vendors set their own delivery terms. Some products are shipped locally, while others come from overseas.
  • For foreign vendors, delivery times may vary due to customs processing or international logistics.
  • Rishai's may hold vendor payments until you confirm delivery or tracking confirms receipt.

4. Services, Appointments & Mobile Visits

When booking a service:

  • Review the provider's profile, qualifications, and service details before confirming.
  • Arrive on time or be available at the scheduled time and location.
  • Notify the provider as early as possible if you must cancel or reschedule.

Repeated no-shows or late cancellations may result in temporary account restrictions.

For In-Home or Mobile Services

  • Verify the provider's name and photo before letting them into your home.
  • If requested, present a valid ID for safety verification.
  • Treat providers professionally and respect their right to end a service if unsafe conditions exist.

5. Payments

Customers can pay:

  • Through the platform (credit/debit or Payoneer-integrated options)
  • On delivery (cash or card, depending on the vendor/provider)
  • Directly to the vendor or provider (outside the platform, if both parties agree)

When paying outside the platform, customers understand that:

  • The transaction is not covered by Rishai's buyer protection, and
  • Rishai's will not mediate disputes about off-platform payments.

6. Returns, Refunds & Exchanges

Each vendor and provider may have their own Return & Exchange Policy.

However, when a customer places and pays for an order through the Rishai's Marketplace platform, that transaction is automatically covered under Rishai's Refund & Exchange Protection.

This ensures all platform orders follow one consistent, fair process.

Platform Refund & Exchange Timeline

  • Refund or exchange requests must be submitted within 7 days of delivery confirmation (or within a custom timeframe set by Rishai's for certain items).
  • Vendors must respond to refund or exchange requests within 48 hours.
  • If no resolution is reached, Rishai's Support will step in to mediate.

Platform Refund Coverage

When purchases are made through Rishai's:

  • Rishai's holds vendor funds until:
    • You confirm the order was received, or
    • The feedback period expires without dispute.
  • If a dispute is filed, Rishai's may:
    • Temporarily hold the vendor payout,
    • Review chat logs and order details, and
    • Approve or deny a refund based on verified evidence.

Vendor Obligations Under Platform Orders

All vendors who accept payments through Rishai's must:

  • Follow Rishai's Refund & Exchange Policy timelines.
  • Honor refund decisions issued by Rishai's Support.
  • Provide return confirmation or shipping details when approved.
  • Understand that repeated violations may lead to withheld payouts or suspension.

Off-Platform Purchases

  • Orders paid outside Rishai's (cash or bank transfer) are not covered under this protection.
  • Refunds or exchanges for off-platform payments are handled directly between vendor and customer.

Simplified Buyer Guarantee Summary

  • All orders paid through Rishai's Marketplace are protected by our Refund & Exchange Policy.
  • Your funds remain secure until your order is received and confirmed.
  • Rishai's ensures fair resolution and standardized timelines for all covered transactions.

7. Authenticity & Product Verification

  • Customers are encouraged to ask vendors about product authenticity before purchase.
  • For high-value items, you may request proof of authenticity.
  • Rishai's may hold payments for expensive or branded items until feedback confirms satisfaction.
  • Customers who knowingly buy replica or inspired items waive brand authenticity claims later.

8. Reviews & Feedback

  • Customers can rate vendors and providers honestly after transactions.
  • Reviews must reflect genuine experiences and remain professional.
  • Rishai's may remove reviews that contain profanity, threats, or false claims.
  • Posting fake or malicious reviews may lead to account suspension.

9. Safety & Verification

Rishai's encourages customers to act safely during deliveries or mobile visits.

  • Confirm provider identity before allowing access.
  • Do not leave valuables exposed or unattended.
  • If a situation feels unsafe, end the appointment and report it to Support immediately.

10. Fraud & Misuse

Strictly prohibited:

  • Fraudulent orders or chargebacks
  • Fake accounts or false contact information
  • Attempts to scam vendors or providers
  • Sharing vendor content or photos without consent

Rishai's may permanently remove accounts for any form of fraud or abuse.

11. Account Suspension & Termination

Rishai's may suspend or close customer accounts for:

  • Fraudulent activity
  • Multiple verified complaints
  • Harassment or unsafe conduct
  • Repeated policy violations

Notice is provided when possible, but serious violations may result in immediate removal.

12. Data Privacy

  • Rishai's collects minimal personal data required to operate the marketplace.
  • Your data is shared only with vendors or providers for confirmed orders.
  • Rishai's does not sell or rent personal data to third parties.
  • Full details are available in the Privacy Policy.

13. Acceptance of Terms

By using Rishai's Marketplace, customers confirm that:

  • They have read and understood these rules,
  • They agree to comply with all policies, and
  • Continued use constitutes ongoing acceptance of future updates.

Rishai's Marketplace – Shop Local. Connect Global. Experience Real Jamaica.

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