Rishai's Marketplace
These rules apply to all vendors who list and sell products on Rishai's Marketplace. By creating a vendor account, you agree to follow these guidelines to protect customers, providers, and the integrity of the platform.
Vendors must be at least 18 years old.
Vendors must provide accurate and verifiable information during registration, including:
Rishai's may request additional documentation such as:
Rishai's reserves the right to suspend or close accounts that provide false, incomplete, or misleading information.
Vendors must provide truthful and complete product information, including:
Prohibited Listings:
Disclosure Rule (Transparency Model):
Rishai's supports open trade but requires full disclosure of authenticity. Each vendor must accurately select one of the following Item Types when listing:
⚠️ Listings must be honest and visible to customers. Hidden or inaccurate disclosures may lead to payout holds or account suspension.
Vendors may set their own product prices.
Customers may pay vendors using the payment methods enabled by that vendor.
Vendors may configure customer payment methods such as bank transfer, Lynk, NCB Quisk, cash on delivery, in-person payment, Stripe where eligible, or custom methods.
The payment method and any instructions selected at checkout are saved with the order record.
Local or direct payments are handled directly between the customer and vendor.
Stripe or other platform-controlled payment options may be available where applicable.
Rishai's does not automatically hold, receive, or disburse funds for local or direct payments.
Platform subscription fees and Shopping Room or Live Room fees are handled separately under the subscription and pricing system.
Payment Responsibility:
⚠️ Payments made outside platform-controlled payment processing may not be covered by platform buyer protection and are handled at the parties' own risk.
Vendors who offer Medical Aesthetic or other regulated beauty services must upload a valid professional license or certification issued by a government agency, accredited school, or recognized professional institution.
Unverified vendors may not list or perform regulated services.
Failure to provide valid credentials may result in suspension or removal.
Once a vendor accepts an order, they agree to ship or deliver within the promised timeframe.
Vendors must clearly state:
Vendors must provide proof of delivery when requested.
Repeated late or unfulfilled orders can lead to account warnings or temporary suspension.
Vendors may communicate freely with customers — by chat, phone, or agreed channels — to discuss products, delivery, or special deals.
Vendors are allowed to:
Rishai's will never restrict vendors from making their own business deals.
However:
Vendors must comply with Rishai's Return & Exchange Policy.
Vendors may have their own return policy, provided it is not weaker than Rishai's standard.
Vendors agree to:
Failure to resolve valid customer complaints may result in refund deductions from future payouts or temporary account suspension.
After delivery, customers have a short feedback window to confirm that:
If a buyer reports an issue during this period, the parties may be asked to provide information so the issue can be reviewed.
Vendors with consistent positive confirmations may qualify for Trusted Vendor status and stronger customer trust.
The following activities are strictly prohibited:
Any violation may result in immediate account suspension or termination.
Rishai's reserves the right to:
Reasons include but are not limited to:
When possible, vendors will receive notice and the opportunity to correct the issue before action is taken.
By using Rishai's Marketplace as a vendor, you confirm that:
To ensure trust and transparency, all vendors who are located outside Jamaica or ship products from another country must comply with the following rules.
For overseas listings, vendors must clearly show:
Products without clear delivery or customs details may be removed or hidden by Rishai's until corrected.
Payment Terms:
For overseas orders, vendors must clearly state which payment methods they accept and what delivery terms apply before the customer pays.
Vendors are responsible for keeping shipping timelines, customs notices, and payment instructions accurate.
Overseas vendors must include a clear return policy that explains:
If no return instructions are provided, the sale will be treated as final after customer confirmation of delivery.
⚠️ Consequences:
Any foreign vendor who falsely lists a product as "in Jamaica," or misrepresents delivery timelines, may face:
To improve sales and trust, foreign vendors are encouraged to:
At the bottom of all overseas listings, display this line automatically:
"This product ships from outside Jamaica. Import duties and delivery delays may apply."
📦 Section 13 applies only to foreign vendors or vendors shipping products from outside Jamaica.
Rishai's Marketplace – Freedom to Trade. Freedom to Connect. Freedom to Grow.